RULES

CUSTOMER SERVICE

We address our customers and companies and foundations very carefully and reliably. We care about building the common good for animals that have a warm and loving home
and also those who lack this warmth.
We strive to provide the highest level of customer service, so we ask for suggestions or information that can improve the customer service process in our store.

Purchases can be made through our online store www.witanor.no online and via e-mail post@witanor.no

Send all questions to the address post@witanor.no

or through our contact form.

HEALTH SURVEYS

We cordially invite you to wholesale purchases. For regular and wholesale customers, we have huge discounts and the opportunity to support foundations and shelters throughout Norway. We want our products to reach the widest possible audience, and that is why we offer our wholesale partners very attractive working conditions while supporting the most needy animals.

Send request to post@witanor.no

PRIVACY POLICY

By purchasing from our shop, you consent to the processing of personal data by Witanor AS based in Vangen 38 Skodje 6260, Norway.

Your personal data will only be used for purchases and settlements and will only be shared with sites such as are required to complete orders, such as PayPal or courier.

Personal information will be used for marketing purposes operated by Witanor.

You can request the deletion of your personal data from our database at any time

PARTIES

The seller is Witanor AS, Vangen 38 Skodje 6260 Norway, post@witanor.no, +47 944 92 966, Org. no.: 817802362, and is designated in the following as the Seller.

The purchaser is the consumer who places the order, and is designated in the following as the Purchaser.

PAYMENT METHODS

The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser.

If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.

If the Seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be written on the invoice and must be a minimum of 14 days from when the Purchaser receives the delivery.

Purchasers under the age of 18 may not pay via post-delivery invoicing.

The purchaser is the consumer who places the order, and is designated in the following as the Purchaser.

-We only accept the following payment methods-

Credit / Debit Cards

PAYPAL

VIPPS

DIRECT BANK TRANSFER

DEFECTIVE GOODS: THE PURCHASER’S RIGHTS AND TIME LIMIT TO GIVE NOTICE

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the good or parts of it are meant to last considerably longer than two years, this deadline is extended to five years.

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensa- tion from the Seller, according to the relevant cir- cumstances.

NOTICE SHOULD BE GIVEN TO THE SELLER IN WRITING.

-REPAIR OR REPLACEMENT-

The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reason- able amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.

-PRICE REDUCTION-
The Purchaser may demand a suitable price redu- ction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.

-TERMINATION-
If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.

CONFLICT RESOLUTION

Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no